 Home » Support Home » FAQs Home » Mail Service Questions
|
|
|
|
MAIL HOSTING SERVICES
|
Yes. All email entering and leaving our systems are
checked for viruses. There is no additional change for virus scanning; it
is all part of the service.
Yes. We use a number of techniques to protect against
spam, including dns blacklists, whitelists, keyword scanning, and other
techniques. While we cannot guarantee 100% success in preventing spam, we
block the vast majority of it.
From your account summary, click on Manage
Current Email Services...
MAIL SERVICES
|
TOTAL CREDITS
|
REMAINING
|
SERVICE
|
STATUS
|
CREATED
|
EXPIRES
|
PRICE
|
TERMS
|
10
Add Credits...
|
0 |
Mail |
Active |
1/1/2005 |
1/1/2006 |
$50.00 |
Annually |
|
Manage Current Email Services...
|
Add Email Service...
|
Renew Email Service...
|
|
|
Clicking the link will bring you to the mail services summary page:
DOMAIN NAME
|
SERVICE
|
STATUS
|
CREATED
|
CREDITS
|
DISK
|
BANDWIDTH
|
STATS
|
DELETE
|
| yourdomain.com |
Hosted |
Active |
6/27/2006 |
|
500 MB |
6 GB |
|
|
|
ADD SERVICE
|
|
Simply click on the domain name to configure service.
If you are using Nettica for the DNS, setting up your mail service records are
very easy. From your account summary, click on the checkmark in the DNS column
to bring you to the DNS Management page for your domain. From there, click on
Setup this domain using Nettica Presets...
From there, you will be given a list of various services to choose from.
Select the mail service you purchased and click SUBMIT.
NETTICA PRESETS
|
|
|
|
| Nettica Presets are default DNS configurations that can be applied to your
domain to set it up quickly, easily, and correctly. Select the presets
you'd like applied to your domain and then click SUBMIT at the bottom of the
page.
|
|
|
|
PRESET RECORDS
|
HOST NAME
|
RECORD
|
TTL
|
DATA
|
| yourdomain.com
|
MX |
Default
|
10 mail1.mailhostingservice.com
|
| mail.yourdomain.com
|
CNAME |
Default
|
mail1.mailhostingservice.com
|
| webmail.yourdomain.com
|
CNAME |
Default
|
www.mailhostingservice.com
|
|
| These records will be applied to your domain. Click SUBMIT to
complete your setup. |
|
SUBMIT
CANCEL
|
|
Top
|
Mail forwarding allows you to receive mail at your own domain
name, and automatically have that mail forwarded to the email address, or
addresses, you specify. Typically, this might be your ISP's email
address, or even your cellphone.
A catch-all address will accept mail for any address not already
defined, and forward it to the email addrses you specify. To setup a catch-all,
you enter "*" for the incoming mail address.
HOST NAME
|
TYPE
|
TTL
|
DATA
|
EDIT
|
DELETE
|
| example.com |
Host (A) |
Default |
10.0.0.1 |
 |
 |
| example.com |
Mail (MX) |
Default |
10 mail1.mailhostingservice.com |
|
|
| www.example.com |
Alias (CNAME) |
Default |
example.com |
|
|
|
|
|
To setup the MX record for mail forwarding you simply create an MX record
pointing to mail1.mailhostingservice.com, using any priority (the example above
uses a priority of 10). You should only have one MX record defined when
using our mail forwarding service.
Top
|
Backup mail service will accept mail on behalf of your domain
and forward it to your primary mail service in the event your mail server goes
down for whatever reason.
To setup our service to front-end your server, you must
configure it with the name of your mail server:
You may optionally specify a list of users known to your system to cut down on
the amount of traffic going to your server for accounts that do not exist in
your system. Enter one per line, and exclude the "@" and domain name.
No. You should purchase front-end service if you
would like to have our service filter your email. If your server is not
listed in the MX records for your domain with a higher priority (lower number),
our service will queue the email until the MX records are updated to reflect
that change.
No, it cannot. Our Front-End email service does allow
delivery using non-standard ports.
No. Only our hosted mail service allows you to send email
through our servers.
HOST NAME
|
TYPE
|
TTL
|
DATA
|
EDIT
|
DELETE
|
| example.com |
Host (A) |
Default |
10.0.0.1 |
|
|
| example.com |
Mail (MX) |
Default |
5 mail.example.com |
|
|
| example.com |
Mail (MX) |
Default |
10 mail1.mailhostingservice.com |
|
|
| mail.example.com |
Host (A) |
Default |
10.0.0.1 |
|
|
| www.example.com |
Alias (CNAME) |
Default |
example.com |
|
|
|
|
|
To setup the MX record for backup mail service you create a new MX record
pointing to mail1.mailhostingservice.com, using a lower priority than your
primary server (the higher the number the lower the priority). In the
example above, your own server is defined with a priority of 5, with our backup
service using priority 10.
Top
|
Front-end email service is a more powerful version of our Backup
Mail Service. It allows our service to front-end your own mail server,
filtering all incoming email. It can also deliver email on non-standard
ports if your ISP blocks incoming port 25.
From your mail services summary, click on your domain.
This is where you specify the name of your mail server if it is
not listed in the MX records. If you also need to update the SMTP port,
this is where you would make the change.
You may optionally specify a list of users known to your system to cut down on
the amount of traffic going to your server for accounts that do not exist in
your system. Enter one per line, and exclude the "@" and domain name.
Next, you need to set the MX record to our mail service, giving it the highest
preference (lowest number). In this example, the priority is set to
5. The host name for the mail service is mail1.mailhostingservice.com.
HOST NAME
|
TYPE
|
TTL
|
DATA
|
EDIT
|
DELETE
|
| yourdomain.com |
Mail (MX) |
Default |
5 mail1.mailhostingservice.com |
|
|
|
|
Yes, it can. If your ISP blocks port 25 you may
specify an alternate port. You must be sure your email server is
listening on the alternate port, and that any firewalls are properly configured
to let the traffic through. If you have a dynamic IP address that changes
often, you may find that running on an alternate port will ensure your email is
not misdirected to someoine else. In this case you would be using the
alternate port as a security feature.
No. Only our hosted mail service allows you to send email
through our servers.
HOST NAME
|
TYPE
|
TTL
|
DATA
|
EDIT
|
DELETE
|
| example.com |
Host (A) |
Default |
10.0.0.1 |
|
|
| example.com |
Mail (MX) |
Default |
5 mail1.mailhostingservice.com |
|
|
| mail.example.com |
Host (A) |
Default |
10.0.0.1 |
|
|
| www.example.com |
Alias (CNAME) |
Default |
example.com |
|
|
|
|
|
In this example, our front-end service is the only record listed. The
primary mail server, mail.yourdomain.com, is instead specified in the front-end
configuration, preventing spammers from sending email directly to the server.
Top
|
Yes. We have a very rich webmail interface that includes a
rich-text editor for composing email, easy-to-use interface, contacts import
from a variety of mail clients, spam controls for blacklisting, and much, much
more.
To sign-in to webmail, goto
www.mailhostingservice.com and enter your full email address and
password. You can also access webmail by going to the CNAME you define
for it, such as mail.example.com. See DNS example below.
Our hosted mail service uses SMTP and POP3 to send and receive
email.
Our outgoing SMTP servers require authentication. Check
your mail client configuration and ensure that feature is enabled.
You must enter your full email address as your username.
Your mail client may have removed the domain name when you configured your mail
account.
HOST NAME
|
TYPE
|
TTL
|
DATA
|
EDIT
|
DELETE
|
| example.com |
Host (A) |
Default |
10.0.0.1 |
|
|
| example.com |
Mail (MX) |
Default |
5 mail1.mailhostingservice.com |
|
|
| mail.example.com |
Alias (CNAME) |
Default |
mail1.mailhostingservice.com |
|
|
| webmail.example.com |
Alias (CNAME) |
Default |
www.mailhostingservice.com |
|
|
| www.example.com |
Alias (CNAME) |
Default |
example.com |
|
|
|
|
|
To setup your domain to use our hosted email, we recommend the settings above.
The following configuration parameters apply to your email
client configuration:
SETTING
|
VALUE
|
| Username |
user@example.com (your full email address) |
| POP3 Server |
mail.example.com |
| SMTP Server |
mail.example.com |
| POP3 Port |
110 |
| SMTP Port |
25 |
| Outgoing SMTP server requires authentication? |
Yes. |
| Logon using SPA? |
No. |
|
|
|
If you have any problems setting up your POP3 client, email
Support using the WebMail interface.
Some ISPs block the SMTP port to cut down on spam. This is
reasonable on their part, but makes sending email using third-party providers
difficult. Our email servers listen on additional non-standard SMTP
ports& to deal with this issue. If you find your ISP is blocking port 25,
you can configure your email client's SMTP server port to 2525, 2500, or
2550. Please contact
Support if you have any problems.
Top
|
|
|
|