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GENERAL FAQS

GENERAL QUESTIONS

What is the difference between Domain Registration and DNS Service?
Does Nettica do web hosting?
I have Linux.  What services are available to me from Nettica?
Why do you require activation for your free services but not to purchase services?
I am having trouble with my trial, what am I doing wrong?


GENERAL QUESTIONS



What is the difference between Domain Registration and DNS Services?

Domain Registration gives you the right to use a domain name for a given period of time.  It allows you to find your DNS servers. DNS Services does the heavy lifting of resolving your site to its IP address. When you type in an address into your web browser, say, www.nettica.com, that request is handled through the Domain Name System (DNS) and is translated into a numerical IP address, which is what your browser uses to connect to the site.  Many of the larger domain name registrars do not offer DNS services as they expect you to run your own DNS servers.  Many DNS Service providers do not offer Domain Registration.  Nettica offers both services in a single easy to use interface.

Does Nettica do web hosting?

No, Nettica helps you host your own domain using your own broadband connection.

I have Linux.  What services are available to me from Nettica?

Our Domain Registration and DNS Services are platform neutral and allow you to access your Linux server from the Internet.

Why do you require activation for your free services but not to purchase service?

DNS is usually not something you think about until something goes wrong.  Many customers come to us when their site is down because they chose the "wrong" DNS provider.  The last thing you want in that case is email hassles since email runs off DNS as well.  We do not require activation to purchase services to help you get back on your feet as quickly as possible.  After your site comes back up you can resend the activation email and activate the rest of your account.  If you simply want to try out of services, your email is probably working fine, so we require activation.

I am having trouble with my trial, what am I doing wrong?

When you activate your account and sign-up for the trial we will automatically set your IP address to your current IP address.  This is not 100% full-proof if you are behind certain proxies.  To update your IP address, select "peerserver.com" from your account summary and then click on Manage DNS.  From the DNS management page click on the "Lookup IP Address".  If they do not match, edit the DNS entry and change it to the one from the lookup window.  If the lookup window comes up with an error, then you are behind a firewall and we cannot determine the right address.  Try again from another location.

Your hostname is "your-username.peerserver.com".  There is no "www." in front of it.  To access it from the browser type "http://your-username.peerserver.com".  To test your address from a command line you would type:

c:\>ping your-username.peerserver.com

If you are still having problems after trying this, please contact customer support.

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